Effective date: 20 October 2026
Who we are
Red Feather Solutions is the trading brand of RED FEATHER IT SOLUTIONS CO. L.L.C.
Address: Continental House, 497 Sunleigh Road, Wembley, England, HA0 4LY
Billing, payment and refund enquiries: billings@redfeathersolutions.com
1. These terms
These terms govern the supply of design, development and marketing services by RED FEATHER IT SOLUTIONS CO. L.L.C (“we”, “us”) to you (“the client”). They apply together with the quotation accepted by the client, which prevails on scope, fees and timing.
2. Quotations
We do not publish a fixed-price catalogue. Services are quoted individually. Each quotation sets out the scope of work, the deliverables, the fee, the currency and the payment schedule. A quotation is valid for the period stated in it.
3. Acceptance and start of work
A contract is formed when the client approves the quotation in writing. Work begins after the agreed deposit has been received. Payment is confirmed automatically by the payment provider.
4. Milestones and delivery
Work is delivered digitally against the milestones set out in the quotation. Timelines assume the client supplies content, approvals, access and feedback when required. Delays caused by outstanding client dependencies move the remaining dates accordingly.
5. Client responsibilities
The client is responsible for the accuracy and lawfulness of material it supplies, for holding the rights needed in that material, and for nominating a person authorised to approve work.
6. Changes
Any change to agreed scope is handled as a written change request. We will confirm the effect on the fee and the timeline before carrying out the change.
7. Fees and invoices
Fees, currency and the payment schedule are those stated in the accepted quotation and the resulting invoice. Invoices and provider-hosted payment pages show the agreed description, the amount, the currency and any applicable taxes or charges. See our Payment Policy.
8. Cancellation and refunds
Cancellation and refunds are governed by our Refund & Cancellation Policy.
9. Intellectual property
Rights in final deliverables transfer to the client on full payment, except for third-party assets, licensed fonts, stock material and our own pre-existing tools and frameworks, which remain with their owners and are licensed to the client for use in the delivered work. We may show completed work in our portfolio unless the quotation says otherwise.
10. Confidentiality
Each party keeps the other’s non-public information confidential and uses it only to perform the contract.
11. Liability
We provide services with reasonable skill and care. To the extent permitted by law, our total liability arising out of a project is limited to the fees paid by the client for that project, and we are not liable for indirect or consequential loss, loss of profit or loss of data. Nothing in these terms limits liability that cannot be limited by law.
12. Suspension and termination
Either party may terminate for material breach that is not remedied within a reasonable notice period. We may suspend work on overdue invoices. On termination the client pays for work performed up to the termination date.
13. Disputes
Please raise any concern first with us at billings@redfeathersolutions.com so that we can try to resolve it directly. If it cannot be resolved, the dispute is dealt with under clause 14.
14. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer protection rights the client has in its own country of residence.
15. Contact
RED FEATHER IT SOLUTIONS CO. L.L.C, Continental House, 497 Sunleigh Road, Wembley, England, HA0 4LY. Email billings@redfeathersolutions.com.