Effective date: 20 October 2026
Who we are
Red Feather Solutions is the trading brand of RED FEATHER IT SOLUTIONS CO. L.L.C.
Address: Continental House, 497 Sunleigh Road, Wembley, England, HA0 4LY
Billing, payment and refund enquiries: billings@redfeathersolutions.com
Scope
This policy applies to bespoke design, development and marketing services quoted and invoiced by us. It should be read with the accepted quotation and our Terms & Conditions.
How to cancel
Send a written cancellation request to billings@redfeathersolutions.com from the email address associated with the project, stating the project name and the reason. We acknowledge every request in writing.
Cancellation stages
- Before work starts. If you cancel after paying a deposit but before we have begun work on your project, the deposit is refunded in full.
- During a milestone. If you cancel while a milestone is in progress, we assess the work performed and the third-party costs already committed up to the date of cancellation. Any balance of your payment above that amount is refunded.
- After a milestone is delivered. Fees for milestones that have been delivered and approved are not refundable, because the deliverable has been supplied to you.
- Cancellation by us. If we cancel a project for a reason that is not your breach, you are refunded any amount paid for work not yet performed.
Assessment of work performed
Our assessment is based on the milestones in the accepted quotation, the deliverables issued to you, and any non-recoverable third-party costs such as licences, stock assets or paid media already purchased for your project. We provide you with a written breakdown so you can see how the figure was reached.
Service issues
If a delivered item does not match the agreed scope, tell us and we will correct it. Where a fault cannot be corrected, you are entitled to the remedies available to you under applicable consumer protection law, which this policy does not limit or replace.
How refunds are paid
Approved refunds are returned to the original payment method and in the currency of the original payment, through the payment provider used for that transaction. The time for the funds to appear depends on that provider and your bank. Where a refund to the original method is not possible, we agree an alternative method with you in writing.
Non-refundable items
Amounts paid to third parties on your instruction and already spent, such as domain registrations, paid advertising spend and third-party licences, cannot be refunded.
Contact
All refund and cancellation enquiries: billings@redfeathersolutions.com.