Effective date: 20 October 2026
Who we are
Red Feather Solutions is the trading brand of RED FEATHER IT SOLUTIONS CO. L.L.C, a company licensed in Dubai, United Arab Emirates under trade licence number 1359353.
Address: Continental House, 497 Sunleigh Road, Wembley, England, HA0 4LY
Registered office: Office Nos. 160-201-202, Al Rigga, Dubai, United Arab Emirates
Billing, payment and refund enquiries: billings@redfeathersolutions.com
Scope of this policy
This policy explains what personal data we collect through redfeathersolutions.com, why we collect it, who processes it on our behalf, how long we keep it and what rights you have.
Data we collect
- Enquiry and quotation data you submit through our forms: your name, email address, telephone number, the service you are interested in, your project description and, optionally, your company name.
- Correspondence you send us by email or through our forms.
- Project and billing data required to prepare quotations, issue invoices and deliver agreed work.
- Technical data generated automatically when you visit the website, such as IP address, browser type and pages viewed, used for security and website performance.
We do not collect card numbers, CVV codes or other raw payment card details through this website. Payments are taken on the secure pages of our payment providers.
Why we use your data
- To respond to your enquiry and prepare a personalised quotation.
- To perform a contract with you and deliver the services agreed in that contract.
- To issue invoices and payment links and to keep accounting records.
- To secure the website and prevent abuse and spam.
- To send service-related communications you have asked for.
Processors and third parties
We share personal data only with service providers who process it on our instructions, including our website hosting provider, our email provider, website security and performance plugins used on this site, and the payment provider used to collect an agreed payment. Payment providers process your payment data under their own privacy terms. We do not sell personal data.
Retention
Enquiry data is kept for as long as needed to deal with your enquiry and any resulting project. Contract, invoice and accounting records are kept for the period required by applicable law. When data is no longer needed it is deleted or anonymised.
Your rights
You may ask us to confirm what personal data we hold about you, to correct it, to delete it, to restrict or object to its use, or to provide it in a portable form. You may also withdraw consent where we rely on consent. To make a request, email billings@redfeathersolutions.com. We will respond within a reasonable period and may need to verify your identity first.
Security
The website is served over HTTPS. We apply access controls, website firewall and login protection measures, and we restrict access to personal data to people who need it to do their work.
Cookies
See our Cookie Policy for details of the cookies this website uses.
Changes
We may update this policy. The effective date above shows when it was last changed.
Contact
Questions about this policy: billings@redfeathersolutions.com, or write to us at the registered address above.